Refund and Returns Policy

Refund and Return Policy of Nalla Organics

Return, Refund and Cancellation Policy:

Your satisfaction is our goal and we truly strive to meet your expectation. However, if you are unhappy with any of our product, please let us know. We are ready to accept the return of the product by the customer, refund if required and cancel the order when needed if the following conditions are met.

Return, Refund:

If you have change of mind after purchase you can return the product and claim for refund if the product is unopened, is within 4 days from the date of purchase and the package is untampered or unspoiled. To do so simply contact us and return the product to our address at Nallal Organcis, Door No: 5/1, First Floor, 200 Feet Road, DRJ Nagar, Korattur North, Chennai-76, CHENNAI, Tamil Nadu 600076

However, postage will be charged from the refund. It is not possible to take back a package-opened product as we cannot resell or repack the product considering the sanctity of the product and safety of our customers. To avoid this inconvenience, we suggest that you thoroughly read about the product information in our website like its ingredients, pricing, shipping details in our website before placing order to make sure that the product is meant for you.

Return, Refund/Exchange:

If in case you claim a leakage in the product or if it was damaged during the delivery process, please send us an email at Nallalorganics@gmail.com or nallalorganicshelp@gmail.com .

with product name, complaint details, photo/video(batch number clearly visible) of the claim(like leakage, broken, etc)within 48 hours (2 days) of the delivery date. Once all the details are received, it would take our team 1-2 working days to revert on the complaint/query/issue. In case exchange is approved for your complaint you will be informed of the same and a reverse pick-up of the product will be arranged within 1-2 working days if needed. In case of a product refund, once your request is approved the refund will reflect in your account within 7-10 days and you will be sent an email confirming the same. We will refund the amount fully for the product with its shipping cost or issue product exchange of the same product if you need(based on the availability of the stock) or another product of your choice of same price of the original product.